About DatHost
DatHost is a gameserver hosting provider with a focus on competitive and survival titles such as CS2, Palworld, and Valheim. We help gamers enjoy multiplayer game experiences with their friends.
Unlike most other game server hosting providers, we’ve built our own game server management software and infrastructure ourselves from scratch. We’ve done this in order to build the best possible user experience. We realize that most players who come to us just want to get on the server and start playing with their friends, so we focus on making things as simple as possible with as few interruptions to their gaming experience as possible.
DatHost is a very small team with just a handful of people today, so you’ll join at an early and exciting stage in the company’s journey.
About the role
We’re looking for someone to take over primary responsibility for our customer support. DatHost is a technical product, and even if we don’t require any prior knowledge or experience, it’s a good thing if you have an interest and affinity for games and computer technology to help you learn as fast as possible.
Our usual support tickets involve helping users in troubleshooting issues related to their game servers, providing guidance on game server configuration, and billing-related inquiries. We pride ourselves on providing best-in-class support, so you need to be able to craft well-written emails and care about creating great user experiences.
While DatHost is growing rapidly, your day still won’t solely be filled with support tasks. That’s why we’re seeking someone who can also contribute to our marketing efforts. If you have experience in marketing, SEO, content creation, or advertising, that’s a significant plus.
What We’re Looking For:
- High User Empathy: You enjoy talking to users, understanding their problems, and finding solutions that work for them.
- Strong Communication Skills: You can effectively communicate with users and team members alike.
- Exceptional Learner: You have a passion for learning new things and proactively seek out opportunities to grow.
- Great Researcher: You can figure out solutions to problems you’ve never encountered before.
- Marketing Affinity: You’re interested in and passionate about marketing and eager to get involved in it.
- Entrepreneurial Mindset: You’re proactive and willing to dive into any task, even if it’s outside your job description. You get things done and always find ways to make the most of your time.
Nice-to-haves:
- Marketing experience
- SEO experience
- Content creation and/or distribution experience
- Advertising experience
Why This Role Is Exciting: As a small company, you have the chance to be involved in practically any part of the company. Right now support and marketing are the main areas we see a need for, but we’re always excited to see people take on and learn new things outside of their core responsibility areas. You will be part of shaping company strategy and see an immediate, significant impact from all the work you do at DatHost.
The role is fully remote, but you will occasionally be asked to attend meetups with the rest of the team. Since DatHost is a Swedish company, we are currently only looking to hire within Europe.
Interested?
Please send an email to emrik@dathost.net with a few words on why you think you’re a good fit for this role. Even if you’re early in your career, we’d also love to hear about any projects you’ve already been involved in and what you learned from those.
