When you use our services, you’re trusting us with your information. We understand that this is a big responsibility and we work hard to protect your information and put you in control.
DatHost collects certain Personally-Identifying information(PII), necessary to carry out our business. Below we will tell you what PII we collect, why we need it and how we use it, as well as what other organisations might have access to your data.
We ask users signing up for an E-mail adress, that we use to communicate important information regarding your account, and if you opt-in to it, marketing communication. For example, we might communicate a planned downtime for your gameserver or information regarding a purchase you made. Users that choose to make purchases of services offered by DatHost will be asked for additional information, such as name and address which is required for us to collect by accounting and tax laws. We also collect credit card details required for us to carry out that order. DatHost also collects certain information such as IP addresses for our logs and to verify your location so we collect the correct VAT rate. We also collect some non-personally identifying information such as browser type, language preferences and referring site. This is simply to understand our visitors interaction with our site better and improve the quality of our service. We may at times present aggregated reports of non-personally identifying information.
We take the protection of your PII very seriously, and only ever share your information if we have very good reason to do so. Below is a list of partners and times when your PII is shared. We share your e-mail address with Amazon Web Services (AWS) in order to send out e-mails to you. AWS only saves your e-mail address for as long as is necessary to send out the e-mail for us. If you send a support ticket to us, Freshdesk will have access to the details you give us when submitting the ticket (usually name & e-mail address). This is necessary to give you a better support experience and manage your ticket. Google Analytics does have access to your IP address, but anonymize it and delete your actual IP address as soon as it reaches their system, upon our request. Braintree is our payment processor and they have access to your credit card details, which they need to carry out your purchase with us, but they don't have access to any other PII. If you choose PayPal as your payment provider, they only have access to the information you've entered in their system, and take no information from our systems.