Support

FAQ & Contact form

I can’t connect to my CS:GO server

There are a couple of steps that you can do to troubleshoot your CS:GO server:

Make sure that the CS:GO server is started.
Check the Console, are there any errors? Is the server updating or downloading maps? If so, you might only have to wait a little while for it to finish.
Do all the details look correct for your server and do they match the ones that you are trying to connect with? For example, double-check your server password under the “Edit” tab to see that you’re using the right one.
Also under the edit tab, verify that you’ve entered a real and working workshop ID for a map collection. If you’ve entered an invalid workshop collection ID, you may not be able to connect to your server.
Try disabling plugins and configs that you are autoloading. Sometimes these may cause your server to crash if faulty.
Reboot your server

If none of the above helps, get in touch with our support and we’ll look into the issue.

How do I use eBot with my CS:GO server

Read this article on our blog:
http://dathost.net/blog/how-to-add-e-bot-to-your-dathost-net-or-other-dedicated-server/

How do I use RCON

RCON is used to control any CS:GO dedicated server, not just ours. To use RCON to control your server, follow these steps:

Log into the control panel and find your RCON password under the “Edit” tab for your server.
Connect to the server in-game
Open up the console (how to enable console) and enter your rcon password like this:
```
rcon_password yourrconpassword (e.g. rcon_password dathost123)
```
Enter commands as you normally would, but enter rcon in front of them. Examples:
```
rcon changelevel de_dust2
```
```
rcon sv_gravity 200
```

Can you sponsor my team / organization?

We get hundreds of requests each month from teams who wish to be sponsored by us. If it was financially viable, we’d love to sponsor every single one, but unfortunately this just isn’t the case.

Therefore please make sure that you at least meet these bare minimum requirements before sending us your sponsorship application:

Have a website.
Have a social media presence.
Have ambitions and a plan on how to fulfill your ambitions
...And most importantly, have a passion for eSports!

Keep in mind that these are the very minimum requirements, and that just having these in no way guarantee that we’ll be interested in sponsoring you.

In your application we’d like to see the following:

Presentation of your team and its history
Presentation of your management
Presentation of your divisions
Past achievements
Goals and ambitions
What are you looking to get from us?
What do you offer us in return?

As a general tip, not just when getting in touch with our organization, but with any organization you’re interested in getting sponsored by, make sure that you put a lot of effort into your application. Simply sending an e-mail of only a couple of sentences will elicit little to no response from a sponsor.

The reason that we can’t sponsor a lot of teams and organizations (often the small ones) has to do with ROI(Return of Investment), and while it might sound boring and business-like it is really important. For us to function as a business we need to make a profit and have a solid customer base. Sponsorships are about giving and taking, and in return for a sponsorship from us, it’s important that the organization we choose to work with can help us expose our brand and sell our services. It’s also important that it’s an organization with good values that we want to see ourselves associated with.

We feel we have very competitive pricing coupled with some of the best functionality out there, and thus it should be possible for most people to use our services already. If we didn’t make a profit we wouldn’t be able to sponsor anyone, nor would we be able to provide our services at all.

Didn't find your answer above?

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You can also e-mail us directly on support@dathost.net